{"id":9003,"date":"2025-03-16T16:02:57","date_gmt":"2025-03-16T16:02:57","guid":{"rendered":"https:\/\/tukuybrand.com\/seguimiento-envios\/"},"modified":"2025-06-30T15:06:30","modified_gmt":"2025-06-30T15:06:30","slug":"seguimiento-envios","status":"publish","type":"page","link":"https:\/\/tukuybrand.com\/es\/seguimiento-envios\/","title":{"rendered":"Env\u00edo y seguimiento"},"content":{"rendered":"\n<div class=\"wp-block-group customer-care-menu-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group customer-care-menu has-accent-background-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center customer-care-menu\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);font-style:normal;font-weight:700\">Atenci\u00f3n al cliente<\/h2>\n\n\n<nav class=\"items-justified-center is-vertical wp-block-navigation is-content-justification-center is-layout-flex wp-container-core-navigation-is-layout-ce155fab wp-block-navigation-is-layout-flex\" aria-label=\"Pie de p\u00e1gina: Atenci\u00f3n al cliente\"><ul class=\"wp-block-navigation__container items-justified-center is-vertical wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/compra-segura\/\"><span class=\"wp-block-navigation-item__label\">Compra segura<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/cambios-y-devoluciones\/\"><span class=\"wp-block-navigation-item__label\">Cambios y devoluciones<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/seguimiento-envios\/\"><span class=\"wp-block-navigation-item__label\">Env\u00edo y seguimiento<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/como-comprar\/\"><span class=\"wp-block-navigation-item__label\">C\u00f3mo comprar<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/como-lavar-mantas-de-alpaca\/\"><span class=\"wp-block-navigation-item__label\">C\u00f3mo lavar la lana de alpaca y mantenerla suave<\/span><\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.645), 1.5rem);\"><strong>\u00bfCu\u00e1ndo se enviar\u00e1 mi pedido y cu\u00e1nto tardar\u00e1 en llegar?<\/strong><\/h2>\n\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);\"><strong>EUROPA<\/strong>:<\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Env\u00edo estimado:<\/strong> 1-2 d\u00edas tras la recepci\u00f3n del pago*.<\/li>\n\n\n\n<li><strong>Plazo de entrega:<\/strong> Trabajamos con diferentes empresas para que tu pedido llegue lo antes posible.\n<ul class=\"wp-block-list\">\n<li><strong>Correos:<\/strong> 2-7 d\u00edas desde el env\u00edo*.<\/li>\n\n\n\n<li><strong>DHL (Entrega r\u00e1pida):<\/strong> 2-5 d\u00edas desde el env\u00edo*.<\/li>\n\n\n\n<li><strong>GLS:<\/strong> 2-5 d\u00edas desde el env\u00edo*.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);\"><strong>ESPA\u00d1A<\/strong>:<\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Env\u00edo estimado:<\/strong> 1-2 d\u00edas tras la recepci\u00f3n del pago*.<\/li>\n\n\n\n<li><strong>Plazo de entrega:<\/strong> 1-3 d\u00edas desde el env\u00edo*.<\/li>\n<\/ul>\n\n<p>*Excluidos festivos y fines de semana.<\/p>\n\n<p>Todos los precios incluyen el IVA. Los gastos de env\u00edo se pueden consultar en la p\u00e1gina dedicada al env\u00edo, en algunas compras puedes solicitar el env\u00edo gratuito. <\/p>\n\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);\"><strong>FUERA DE LA UNI\u00d3N EUROPEA<\/strong>:<\/h3>\n\n<p>Los pedidos fuera de la Uni\u00f3n Europea pueden estar sujetos a derechos de aduana y tasas de despacho, que no est\u00e1n incluidos en la factura. Estas tasas son responsabilidad del comprador y deben abonarse en el momento de la recogida. En los env\u00edos fuera de la Uni\u00f3n Europea, a\u00f1adiremos los documentos de los pedidos como la factura impresa. Si el pedido es para regalo, tenlo en cuenta.   <\/p>\n\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);\"><strong>EXCEPCIONES:<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>EE.UU.:<\/strong> Los pedidos inferiores a 700,00 \u20ac est\u00e1n exentos de derechos de aduana.**<\/li>\n\n\n\n<li><strong>Australia:<\/strong> Los pedidos inferiores a 600,00 euros est\u00e1n exentos de derechos de aduana.**<\/li>\n<\/ul>\n\n<p>** Esto puede variar en funci\u00f3n de la administraci\u00f3n actual de los pa\u00edses.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.645), 1.5rem);\"><strong>\u00bfC\u00f3mo puedo seguir el estado de mi pedido?<\/strong><\/h2>\n\n<p>Una vez enviado tu pedido, recibir\u00e1s dos correos electr\u00f3nicos:<\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>Confirmaci\u00f3n de env\u00edo del pedido de Tukuy<\/strong> &#8211; contact@tukuybrand.com<\/li>\n\n\n\n<li><strong>Confirmaci\u00f3n de env\u00edo del pedido<\/strong> de Correos, GLS o DHL.<\/li>\n<\/ol>\n\n<p>Correos, GLS y DHL son transportistas excelentes y r\u00e1pidos, si haces el seguimiento de tu env\u00edo y te encuentras con retrasos o ineficiencias en la entrega, puedes ponerte en contacto con ellos o con Tukuy para encontrar una soluci\u00f3n:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Servicio de atenci\u00f3n al cliente de las empresas de transporte<\/strong> Necesitaras tener tu n\u00famero de seguimiento.<\/li>\n\n\n\n<li><strong>Tukuy Brand:<\/strong> SMS &#8211; WhatsApp +34 674 573 538 (espa\u00f1ol o ingl\u00e9s)<\/li>\n\n\n\n<li><strong>Tukuy Brand:<\/strong> Correo electr\u00f3nico: juan@tukuybrand.com contact@tukuybrand.com (o en tu lengua materna).<\/li>\n<\/ul>\n\n<p>Enlaces de seguimiento:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.dhl.com\/es-en\/home\/tracking.html\" target=\"_blank\" rel=\"noreferrer noopener\">DHL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.correos.es\/es\/es\/particulares\" target=\"_blank\" rel=\"noreferrer noopener\">Correos<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.ups.com\/track?loc=en_ES&amp;requester=ST\/\" target=\"_blank\" rel=\"noreferrer noopener\">UPS<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.gls-spain.es\/en\/receiving-parcels\/shipping-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">GLS<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfCu\u00e1ndo se enviar\u00e1 mi pedido y cu\u00e1nto tardar\u00e1 en llegar? EUROPA: ESPA\u00d1A: *Excluidos festivos y fines de semana. Todos los precios incluyen el IVA. Los gastos de env\u00edo se pueden consultar en la p\u00e1gina dedicada al env\u00edo, en algunas compras puedes solicitar el env\u00edo gratuito. FUERA DE LA UNI\u00d3N EUROPEA: Los pedidos fuera de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9003","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Env\u00edo y seguimiento | Tukuy Brand<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Env\u00edo y seguimiento | Tukuy Brand\" \/>\n<meta property=\"og:description\" content=\"\u00bfCu\u00e1ndo se enviar\u00e1 mi pedido y cu\u00e1nto tardar\u00e1 en llegar? EUROPA: ESPA\u00d1A: *Excluidos festivos y fines de semana. Todos los precios incluyen el IVA. 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