{"id":8105,"date":"2024-10-24T08:43:41","date_gmt":"2024-10-24T06:43:41","guid":{"rendered":"https:\/\/tukuybrand.com\/cambios-y-devoluciones\/"},"modified":"2025-06-30T15:01:52","modified_gmt":"2025-06-30T15:01:52","slug":"cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/tukuybrand.com\/es\/cambios-y-devoluciones\/","title":{"rendered":"Cambios y devoluciones"},"content":{"rendered":"\n<div class=\"wp-block-group customer-care-menu-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group customer-care-menu has-accent-background-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center customer-care-menu\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);font-style:normal;font-weight:700\">Atenci\u00f3n al cliente<\/h2>\n\n\n<nav class=\"items-justified-center is-vertical wp-block-navigation is-content-justification-center is-layout-flex wp-container-core-navigation-is-layout-3976fd6c wp-block-navigation-is-layout-flex\" aria-label=\"Pie de p\u00e1gina: Atenci\u00f3n al cliente\"><ul class=\"wp-block-navigation__container items-justified-center is-vertical wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/compra-segura\/\"><span class=\"wp-block-navigation-item__label\">Compra segura<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/cambios-y-devoluciones\/\"><span class=\"wp-block-navigation-item__label\">Cambios y devoluciones<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/seguimiento-envios\/\"><span class=\"wp-block-navigation-item__label\">Env\u00edo y seguimiento<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/como-comprar\/\"><span class=\"wp-block-navigation-item__label\">C\u00f3mo comprar<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/es\/como-lavar-mantas-de-alpaca\/\"><span class=\"wp-block-navigation-item__label\">C\u00f3mo lavar la lana de alpaca y mantenerla suave<\/span><\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\">Si por cualquier motivo no quedas satisfecho con tu compra, ofrecemos una pol\u00edtica de devoluci\u00f3n. Puedes devolver cualquier art\u00edculo dentro de los <strong>30 d\u00edas siguientes a su recepci\u00f3n<\/strong>, siempre que est\u00e9 en las mismas condiciones en que lo recibiste: sin usar, sin lavar, sin alterar y con todos los accesorios originales. <\/p>\n\n<p class=\"wp-block-paragraph\">El reembolso se procesar\u00e1 utilizando el mismo m\u00e9todo de pago que utilizaste, y se completar\u00e1 en un plazo de 10 d\u00edas tras la confirmaci\u00f3n de la devoluci\u00f3n.<\/p>\n\n<p class=\"wp-block-paragraph\">Los gastos de env\u00edo no son reembolsables, salvo en caso de art\u00edculos defectuosos o incorrectos.<\/p>\n\n<h3 class=\"wp-block-heading\">C\u00f3mo proceder con una devoluci\u00f3n<\/h3>\n\n<p class=\"wp-block-paragraph\">Para procesar tu solicitud de devoluci\u00f3n, ponte en contacto con nosotros con los siguientes datos:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Tu nombre<\/strong><\/li>\n\n\n\n<li><strong>Correo electronico<\/strong><\/li>\n\n\n\n<li><strong>N\u00famero de pedido<\/strong> (Lo has recibido por correo electr\u00f3nico en <strong><a>contact@tukuybrand.com<\/a><\/strong>)<\/li>\n\n\n\n<li><strong>Art\u00edculo(s) a devolver<\/strong> (Especifica el nombre del producto o indica si deseas devolver todo el pedido)<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Una vez que recibamos esta informaci\u00f3n, verificaremos si tu solicitud entra dentro de nuestra <strong>pol\u00edtica de devoluciones de 30 d\u00edas<\/strong> y te lo confirmaremos por correo electr\u00f3nico.<\/p>\n\n<h4 class=\"wp-block-heading\">Devolver tu(s) art\u00edculo(s)<\/h4>\n\n<p class=\"wp-block-paragraph\">En un plazo de <strong>3 d\u00edas<\/strong> tras notificarnos tu devoluci\u00f3n, env\u00eda el producto a:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Juan Lozano &#8211; Marca Tukuy<\/strong><br\/>Viladomat 169 Baixos<br\/>08015 Barcelona, Espa\u00f1a<br\/>???? +34 674 57 35 38<br\/>\u2709\ufe0f <a>juan@tukuybrand.com<\/a><\/p>\n\n<h4 class=\"wp-block-heading\">Proceso de devoluci\u00f3n<\/h4>\n\n<p class=\"wp-block-paragraph\">Una vez que recibamos los art\u00edculos, los inspeccionaremos para asegurarnos de que <strong>no han sido usados, lavados ni alterados, y de que incluyen todos los accesorios originales<\/strong>. Recibir\u00e1s un correo electr\u00f3nico de confirmaci\u00f3n de <strong><a>juan@tukuybrand.com<\/a><\/strong> tras la aprobaci\u00f3n. <\/p>\n\n<p class=\"wp-block-paragraph\">Los reembolsos se efectuar\u00e1n a tu <strong>m\u00e9todo de pago original<\/strong> y, aunque el proceso es autom\u00e1tico, los bancos suelen tardar <strong>entre 5 y 10 d\u00edas<\/strong> en completar la transacci\u00f3n.<\/p>\n\n<p class=\"wp-block-paragraph\">Para cualquier pregunta adicional, ponte en contacto con nosotros<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:contact@tukuybrand.com\">contact@tukuybrand.com<\/a> y <a href=\"mailto:juan@tukuybrand.com\">juan@tukuybrand.com<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si por cualquier motivo no quedas satisfecho con tu compra, ofrecemos una pol\u00edtica de devoluci\u00f3n. Puedes devolver cualquier art\u00edculo dentro de los 30 d\u00edas siguientes a su recepci\u00f3n, siempre que est\u00e9 en las mismas condiciones en que lo recibiste: sin usar, sin lavar, sin alterar y con todos los accesorios originales. El reembolso se procesar\u00e1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8105","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cambios y devoluciones | Tukuy Brand<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cambios y devoluciones | Tukuy Brand\" \/>\n<meta property=\"og:description\" content=\"Si por cualquier motivo no quedas satisfecho con tu compra, ofrecemos una pol\u00edtica de devoluci\u00f3n. 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