{"id":9107,"date":"2025-03-16T16:02:57","date_gmt":"2025-03-16T15:02:57","guid":{"rendered":"https:\/\/tukuybrand.com\/enviament-i-seguiment\/"},"modified":"2025-06-30T15:02:28","modified_gmt":"2025-06-30T15:02:28","slug":"enviament-i-seguiment","status":"publish","type":"page","link":"https:\/\/tukuybrand.com\/ca\/enviament-i-seguiment\/","title":{"rendered":"Enviament i seguiment"},"content":{"rendered":"\n<div class=\"wp-block-group customer-care-menu-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group customer-care-menu has-accent-background-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center customer-care-menu\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);font-style:normal;font-weight:700\">Atenci\u00f3 al client<\/h2>\n\n\n<nav class=\"items-justified-center is-vertical wp-block-navigation is-content-justification-center is-layout-flex wp-container-core-navigation-is-layout-3976fd6c wp-block-navigation-is-layout-flex\" aria-label=\"Peu de p\u00e0gina: Atenci\u00f3 al client\"><ul class=\"wp-block-navigation__container items-justified-center is-vertical wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/compres-segures\/\"><span class=\"wp-block-navigation-item__label\">Compres segures<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/\"><span class=\"wp-block-navigation-item__label\">Canvis i devolucions<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/enviament-i-seguiment\/\"><span class=\"wp-block-navigation-item__label\">Enviament i seguiment<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/com-comprar\/\"><span class=\"wp-block-navigation-item__label\">Com comprar<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/com-rentar-les-mantes-dalpaca\/\"><span class=\"wp-block-navigation-item__label\">Com rentar la llana d&#8217;alpaca<\/span><\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.645), 1.5rem);\"><strong>Quan s&#8217;enviar\u00e0 la meva comanda i quant de temps trigar\u00e0 a arribar?<\/strong><\/h2>\n\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);\"><strong>EUROPA<\/strong> :<\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Enviament estimat:<\/strong> 1-2 dies despr\u00e9s de la recepci\u00f3 del pagament*<\/li>\n\n\n\n<li><strong>Termini de lliurament:<\/strong> Treballem amb diferents empreses per fer que la teva comanda arribi el m\u00e9s r\u00e0pid possible.\n<ul class=\"wp-block-list\">\n<li><strong>Correos:<\/strong> 2\u20137 dies des de l&#8217;enviament*<\/li>\n\n\n\n<li><strong>DHL (Enviament r\u00e0pid):<\/strong> 2-5 dies des de l&#8217;enviament*<\/li>\n\n\n\n<li><strong>GLS:<\/strong> 2-5 dies des de l&#8217;enviament*<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);\"><strong>ESPANYA<\/strong> :<\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>Enviament estimat:<\/strong> 1-2 dies despr\u00e9s de la recepci\u00f3 del pagament*<\/li>\n\n\n\n<li><strong>Termini de lliurament:<\/strong> 1-3 dies des de l&#8217;enviament*<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">* Excepte festius i caps de setmana.<\/p>\n\n<p class=\"wp-block-paragraph\">Tots els preus inclouen l&#8217;IVA. Els costos d&#8217;enviament es poden consultar a la p\u00e0gina d&#8217;enviament dedicada, en alguns casos, podeu sol\u00b7licitar l&#8217;enviament gratu\u00eft. <\/p>\n\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);\"><strong>FORA DE LA UNI\u00d3 EUROPEA<\/strong> :<\/h3>\n\n<p class=\"wp-block-paragraph\">Les comandes fora de la Uni\u00f3 Europea poden estar subjectes a drets de duana i despeses de tramitaci\u00f3 duanera, que no estan inclosos a la factura. Aquestes taxes s\u00f3n responsabilitat del comprador i s&#8217;han de pagar en el moment de la recollida. Quan enviem fora de la Uni\u00f3 Europea, afegirem els documents de les comandes com la factura impresa. Si la comanda \u00e9s per a un regal, tingueu-ho en compte.   <\/p>\n\n<h3 class=\"wp-block-heading\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);\"><strong>EXCEPCIONS:<\/strong><\/h3>\n\n<ul class=\"wp-block-list\">\n<li><strong>EUA:<\/strong> les comandes inferiors a 700,00 \u20ac estan exemptes de drets de duana.**<\/li>\n\n\n\n<li><strong>Austr\u00e0lia:<\/strong> les comandes inferiors a 600,00 \u20ac estan exemptes de drets de duana.**<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">** Aix\u00f2 pot variar en funci\u00f3 de l&#8217;administraci\u00f3 actual dels pa\u00efsos.<\/p>\n\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(0.984rem, 0.984rem + ((1vw - 0.2rem) * 0.645), 1.5rem);\"><strong>Com puc fer un seguiment de l&#8217;estat de la meva comanda?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Un cop enviada la teva comanda, rebr\u00e0s dos correus electr\u00f2nics:<\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>Confirmaci\u00f3 d&#8217;enviament de la comanda<\/strong> de Tukuy: contact@tukuybrand.com<\/li>\n\n\n\n<li><strong>Confirmaci\u00f3 d&#8217;enviament de la comanda<\/strong> de Correos, GLS o DHL.<\/li>\n<\/ol>\n\n<p class=\"wp-block-paragraph\">Correos, GLS i DHL s\u00f3n empreses de transport reconegudes i r\u00e0pides, si feu el seguiment del vostre enviament i trobeu retards o inefici\u00e8ncies en el lliurament, podeu contactar amb ells o amb Tukuy per trobar una soluci\u00f3:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Atenci\u00f3 al client de les empreses de transport<\/strong> (Necessitareu tenir el vostre n\u00famero de seguiment)<\/li>\n\n\n\n<li><strong>Marca Tukuy:<\/strong> SMS \u2014 WhatsApp +34 674 573 538 (catal\u00e0, castell\u00e0 o angl\u00e8s)<\/li>\n\n\n\n<li><strong>Marca Tukuy:<\/strong> Correu electr\u00f2nic: juan@tukuybrand.com contact@tukuybrand.com (en la teva llengua materna).<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Enlla\u00e7os de seguiment:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.dhl.com\/es-en\/home\/tracking.html\" target=\"_blank\" rel=\"noreferrer noopener\">DHL<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.correos.es\/es\/ca\/particulars\" target=\"_blank\" rel=\"noreferrer noopener\">Correos<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.ups.com\/track?loc=en_ES&amp;requester=ST\/\" target=\"_blank\" rel=\"noreferrer noopener\">UPS<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.gls-spain.es\/en\/receiving-parcels\/shipping-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">GLS<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Quan s&#8217;enviar\u00e0 la meva comanda i quant de temps trigar\u00e0 a arribar? EUROPA : ESPANYA : * Excepte festius i caps de setmana. Tots els preus inclouen l&#8217;IVA. Els costos d&#8217;enviament es poden consultar a la p\u00e0gina d&#8217;enviament dedicada, en alguns casos, podeu sol\u00b7licitar l&#8217;enviament gratu\u00eft. FORA DE LA UNI\u00d3 EUROPEA : Les comandes fora [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9107","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enviament i seguiment | Tukuy Brand<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enviament i seguiment | Tukuy Brand\" \/>\n<meta property=\"og:description\" content=\"Quan s&#8217;enviar\u00e0 la meva comanda i quant de temps trigar\u00e0 a arribar? EUROPA : ESPANYA : * Excepte festius i caps de setmana. Tots els preus inclouen l&#8217;IVA. 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