{"id":8107,"date":"2024-10-24T08:43:41","date_gmt":"2024-10-24T06:43:41","guid":{"rendered":"https:\/\/tukuybrand.com\/canvis-i-devolucions\/"},"modified":"2025-06-30T15:02:10","modified_gmt":"2025-06-30T15:02:10","slug":"canvis-i-devolucions","status":"publish","type":"page","link":"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/","title":{"rendered":"Canvis i devolucions"},"content":{"rendered":"\n<div class=\"wp-block-group customer-care-menu-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group customer-care-menu has-accent-background-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center customer-care-menu\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.156), 1rem);font-style:normal;font-weight:700\">Atenci\u00f3 al client<\/h2>\n\n\n<nav class=\"items-justified-center is-vertical wp-block-navigation is-content-justification-center is-layout-flex wp-container-core-navigation-is-layout-3976fd6c wp-block-navigation-is-layout-flex\" aria-label=\"Peu de p\u00e0gina: Atenci\u00f3 al client\"><ul class=\"wp-block-navigation__container items-justified-center is-vertical wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/compres-segures\/\"><span class=\"wp-block-navigation-item__label\">Compres segures<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/\"><span class=\"wp-block-navigation-item__label\">Canvis i devolucions<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/enviament-i-seguiment\/\"><span class=\"wp-block-navigation-item__label\">Enviament i seguiment<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/com-comprar\/\"><span class=\"wp-block-navigation-item__label\">Com comprar<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/tukuybrand.com\/ca\/com-rentar-les-mantes-dalpaca\/\"><span class=\"wp-block-navigation-item__label\">Com rentar la llana d&#8217;alpaca<\/span><\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\">Si per qualsevol motiu no esteu satisfet amb la vostra compra, oferim una pol\u00edtica de reemborsament. Podeu retornar qualsevol article dins dels <strong>30 dies seg\u00fcents a la recepci\u00f3<\/strong>, sempre que estigui en les mateixes condicions en qu\u00e8 l&#8217;heu rebut: sense portar, sense rentar, sense alterar i amb tots els accessoris originals. <\/p>\n\n<p class=\"wp-block-paragraph\">El reemborsament es processar\u00e0 amb el mateix m\u00e8tode de pagament que vau utilitzar i es completar\u00e0 dins dels 10 dies posteriors a la confirmaci\u00f3 de la devoluci\u00f3.<\/p>\n\n<p class=\"wp-block-paragraph\">Les despeses d&#8217;enviament no s\u00f3n reemborsables, excepte en els casos d&#8217;articles defectuosos o incorrectes.<\/p>\n\n<h3 class=\"wp-block-heading\">Com procedir amb un reemborsament<\/h3>\n\n<p class=\"wp-block-paragraph\">Per processar la vostra sol\u00b7licitud de reemborsament, poseu-vos en contacte amb nosaltres amb les dades seg\u00fcents:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>El vostre nom<\/strong><\/li>\n\n\n\n<li><strong>Correu electr\u00f2nic<\/strong><\/li>\n\n\n\n<li><strong>N\u00famero de comanda<\/strong> (ho heu rebut per correu electr\u00f2nic de <strong><a>contact@tukuybrand.com<\/a><\/strong>)<\/li>\n\n\n\n<li><strong>Article(s) per a la devoluci\u00f3<\/strong> (especifiqueu el nom del producte o indiqueu si voleu retornar tota la comanda)<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Un cop rebem aquesta informaci\u00f3, verificarem si la vostra sol\u00b7licitud s&#8217;ajusta a la nostra <strong>pol\u00edtica de devoluci\u00f3 de 30 dies<\/strong> i us respondrem per correu electr\u00f2nic.<\/p>\n\n<h4 class=\"wp-block-heading\">Devoluci\u00f3 dels vostres articles<\/h4>\n\n<p class=\"wp-block-paragraph\">En un termini de <strong>3 dies<\/strong> des de la notificaci\u00f3 de la seva devoluci\u00f3, envieu el producte a:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Juan Lozano \u2013 Marca Tukuy<\/strong><br\/> Viladomat 169 Baixos<br\/> 08015 Barcelona, \u200b\u200bEspanya<br\/> +34 674 57 35 38<br\/> \u2709\ufe0f <a>juan@tukuybrand.com<\/a><\/p>\n\n<h4 class=\"wp-block-heading\">Proc\u00e9s de reemborsament<\/h4>\n\n<p class=\"wp-block-paragraph\">Un cop rebem els articles, els inspeccionarem per assegurar-nos que estiguin <strong>sense usar, sense rentar, sense alteracions i incloent tots els accessoris originals<\/strong>. Rebreu un correu electr\u00f2nic de confirmaci\u00f3 de <strong><a>juan@tukuybrand.com<\/a><\/strong> despr\u00e9s de l&#8217;aprovaci\u00f3. <\/p>\n\n<p class=\"wp-block-paragraph\">Els reemborsaments s&#8217;emetran al vostre <strong>m\u00e8tode de pagament original<\/strong> i, tot i que el proc\u00e9s \u00e9s autom\u00e0tic, els bancs solen trigar <strong>entre 5 i 10 dies<\/strong> a completar la transacci\u00f3.<\/p>\n\n<p class=\"wp-block-paragraph\">Per a qualsevol pregunta addicional, poseu-vos en contacte amb nosaltres<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:contact@tukuybrand.com\">contact@tukuybrand.com<\/a> i <a href=\"mailto:juan@tukuybrand.com\">juan@tukuybrand.com<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si per qualsevol motiu no esteu satisfet amb la vostra compra, oferim una pol\u00edtica de reemborsament. Podeu retornar qualsevol article dins dels 30 dies seg\u00fcents a la recepci\u00f3, sempre que estigui en les mateixes condicions en qu\u00e8 l&#8217;heu rebut: sense portar, sense rentar, sense alterar i amb tots els accessoris originals. El reemborsament es processar\u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8107","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Canvis i devolucions | Tukuy Brand<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Canvis i devolucions | Tukuy Brand\" \/>\n<meta property=\"og:description\" content=\"Si per qualsevol motiu no esteu satisfet amb la vostra compra, oferim una pol\u00edtica de reemborsament. Podeu retornar qualsevol article dins dels 30 dies seg\u00fcents a la recepci\u00f3, sempre que estigui en les mateixes condicions en qu\u00e8 l&#8217;heu rebut: sense portar, sense rentar, sense alterar i amb tots els accessoris originals. El reemborsament es processar\u00e0 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/\" \/>\n<meta property=\"og:site_name\" content=\"Tukuy Brand\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tukuybrand\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tukuybrand.com\/wp-content\/uploads\/2023\/02\/TUKUY-STICKER-REDONDO.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1181\" \/>\n\t<meta property=\"og:image:height\" content=\"1181\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/canvis-i-devolucions\\\/\",\"url\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/canvis-i-devolucions\\\/\",\"name\":\"Canvis i devolucions | Tukuy Brand\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/#website\"},\"datePublished\":\"2024-10-24T06:43:41+00:00\",\"dateModified\":\"2025-06-30T15:02:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/canvis-i-devolucions\\\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/canvis-i-devolucions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/canvis-i-devolucions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Canvis i devolucions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/#website\",\"url\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/\",\"name\":\"Tukuy Brand\",\"description\":\"Llana d'alpaca del Per\u00fa\",\"publisher\":{\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/#organization\",\"name\":\"Tukuy Brand\",\"alternateName\":\"Tukuy Alpaca\",\"url\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/tukuybrand.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/tukuy-no-background-1.png\",\"contentUrl\":\"https:\\\/\\\/tukuybrand.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/tukuy-no-background-1.png\",\"width\":4503,\"height\":2148,\"caption\":\"Tukuy Brand\"},\"image\":{\"@id\":\"https:\\\/\\\/tukuybrand.com\\\/ca\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/tukuybrand\",\"https:\\\/\\\/www.instagram.com\\\/tukuybrand\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Canvis i devolucions | Tukuy Brand","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"ca_ES","og_type":"article","og_title":"Canvis i devolucions | Tukuy Brand","og_description":"Si per qualsevol motiu no esteu satisfet amb la vostra compra, oferim una pol\u00edtica de reemborsament. Podeu retornar qualsevol article dins dels 30 dies seg\u00fcents a la recepci\u00f3, sempre que estigui en les mateixes condicions en qu\u00e8 l&#8217;heu rebut: sense portar, sense rentar, sense alterar i amb tots els accessoris originals. El reemborsament es processar\u00e0 [&hellip;]","og_url":"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/","og_site_name":"Tukuy Brand","article_publisher":"https:\/\/www.facebook.com\/tukuybrand","og_image":[{"width":1181,"height":1181,"url":"https:\/\/tukuybrand.com\/wp-content\/uploads\/2023\/02\/TUKUY-STICKER-REDONDO.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Temps estimat de lectura":"2 minuts"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/","url":"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/","name":"Canvis i devolucions | Tukuy Brand","isPartOf":{"@id":"https:\/\/tukuybrand.com\/ca\/#website"},"datePublished":"2024-10-24T06:43:41+00:00","dateModified":"2025-06-30T15:02:10+00:00","breadcrumb":{"@id":"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/tukuybrand.com\/ca\/canvis-i-devolucions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/tukuybrand.com\/ca\/"},{"@type":"ListItem","position":2,"name":"Canvis i devolucions"}]},{"@type":"WebSite","@id":"https:\/\/tukuybrand.com\/ca\/#website","url":"https:\/\/tukuybrand.com\/ca\/","name":"Tukuy Brand","description":"Llana d'alpaca del Per\u00fa","publisher":{"@id":"https:\/\/tukuybrand.com\/ca\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tukuybrand.com\/ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Organization","@id":"https:\/\/tukuybrand.com\/ca\/#organization","name":"Tukuy Brand","alternateName":"Tukuy Alpaca","url":"https:\/\/tukuybrand.com\/ca\/","logo":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/tukuybrand.com\/ca\/#\/schema\/logo\/image\/","url":"https:\/\/tukuybrand.com\/wp-content\/uploads\/2023\/05\/tukuy-no-background-1.png","contentUrl":"https:\/\/tukuybrand.com\/wp-content\/uploads\/2023\/05\/tukuy-no-background-1.png","width":4503,"height":2148,"caption":"Tukuy Brand"},"image":{"@id":"https:\/\/tukuybrand.com\/ca\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/tukuybrand","https:\/\/www.instagram.com\/tukuybrand"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tukuybrand.com\/ca\/wp-json\/wp\/v2\/pages\/8107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tukuybrand.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tukuybrand.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tukuybrand.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tukuybrand.com\/ca\/wp-json\/wp\/v2\/comments?post=8107"}],"version-history":[{"count":0,"href":"https:\/\/tukuybrand.com\/ca\/wp-json\/wp\/v2\/pages\/8107\/revisions"}],"wp:attachment":[{"href":"https:\/\/tukuybrand.com\/ca\/wp-json\/wp\/v2\/media?parent=8107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}